Scope
This page applies to data obtained from accounts connected to VonaHub and other Vevona products through Vevona’s “Vonasis” Meta app. You can have your data deleted using any of the methods below.
We explain which data we process and how long we keep it in: App Privacy Policy.
1. Disconnect the account in the product
- Sign in to the Vevona product you use (e.g. VonaHub).
- Open Settings > Social accounts.
- Click “Disconnect” next to the Facebook, Instagram or WhatsApp account you want to remove.
Once disconnected, the access tokens for that account are deleted and other data obtained from the account is deleted within 30 days at the latest.
2. Delete your product account entirely
If you no longer want to use the product, you can delete your account with the account deletion option in the product’s settings. All data in your account, including data obtained from every connected social account, is then deleted within 30 days at the latest.
3. Remove the app from Facebook or Instagram
- On Facebook, open Settings & privacy > Settings.
- Go to “Business integrations” or “Apps and websites”.
- Find the “Vonasis” app in the list and click “Remove”.
- On Instagram, open Settings > Apps and websites.
- Select the “Vonasis” app under active apps and tap “Remove”.
When you remove the app, Meta sends us a data deletion request and we delete the related data within 30 days at the latest. Meta may show you a confirmation code and a link where you can track the status of your request; if you include this code when you write to us, we can find your request faster.
4. Request deletion by email
If you cannot follow the steps above, email info@vevona.com with the subject “Veri silme talebi” (Data deletion request). Please include:
- The Vevona product you use.
- The connected Facebook Page, Instagram account or WhatsApp number.
- The email address registered to your product account.
- The confirmation code Meta gave you, if any.
We may ask for additional information to verify that you are the account owner. We acknowledge your request and complete the deletion within 30 days at the latest, confirming it by email.
If you are a follower or customer of a business and your data is processed by that business through our products, you can also send your request to the business. When you write to us, just tell us which business you were in contact with.
What is deleted and what is not
Deleted
Access tokens; account and profile information; copies of posts and media stored in our products; comments, direct messages and WhatsApp messages; insights; ads and lead form data.
Not deleted
- Posts published on Facebook or Instagram remain on Meta; you can delete them directly on Meta platforms.
- Records we are legally required to keep, such as invoices and accounting records, are kept for the period required by law and deleted when that period ends.